LUMENAVE server experts can provide useful advisory services on what types of servers to consider for each business need. The business needs for a server differ from one department or organization to another. Hence, our server experts help translate your business requirements into technical specifications of the server types and brands to consider in your new purchase.

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We have a wide range of desktop computers suitable for most budgets and requirements:home use, personal use, business and other purposes. Whether you need an affordable home PC for surfing the internet, for Microsoft Office or a more powerful computer for graphic editing and scientific calculations, then we are sure we can help you.

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Our Storage experts provide advisory services to propective customers on choice of storage options to get for that unique need, while noting other interesting nice-to-have features. Explore the LUMENAVE's Storage Advisory Services powered by our partners today.

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LUMENAVE provides various cost-effective and convenient support options for every business. Our support options are designed and priced to meet the various needs of small, medium or large enterprises. Our Support options are simple, reliable and efficient ensuring businesses get the full benefits of using our products, services, and solutions.

Our support offering includes but limited to:

Provides 24x7x365 assistance to customers on various Information Communication Technology (ICT) products and solutions. See Supported Solutions below.
Available to customers that currently have installed products or solutions that are NOT optimally configured or been used in their organizations.

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Every product sold, services rendered, or solution deployed by LUMENAVE consultants, comes with three-month free standard support either done onsite, offsite, telephone calls, email, or by a logging a call.

Standard support features:

Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†)
Monthly Reports and Recommendations on Capacity, Faults, Inventory, Availability. Security, Configuration change and Performance
Proactive Support-Provide Alerts on Issues that May Affect Business Continuity

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LUMENAVE Classic Support is a world-class, reliable response support channel designed specifically for growing small and medium enterprise LUMENAVE Classic Support covers issues related to your use of LUMENAVE products, services, and solutions.

Classic support features:

Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†)
Monthly Reports and Recommendations on Capacity, Faults, Inventory, Availability. Security, Configuration change and Performance
Quarterly Routine Maintenance of all Registered IT Systems in the Contract

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Our Premium Support is a one-on-one, world-class, fast-response support channel to help organization get better experience on the use of LUMENAVE products, services and solution.

Premium support features:

Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†)
Monthly Reports and Recommendations on Capacity, Faults, Inventory, Availability. Security, Configuration change and Performance
Quarterly Routine Maintenance of all Registered IT Systems in the Contract

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At LUMENAVE, we're dedicated to providing exceptional support and ensuring your experience with our products or services is smooth and enjoyable. Our Support Center is here to offer assistance, answer your questions, and resolve any issues you may encounter.

FAQs: Find instant answers to commonly asked questions in our comprehensive FAQs section.
Live Chat: Connect with our support team in real-time for quick and personalized assistance.
Support Tickets: Submit a support ticket for more complex issues or if you need detailed guidance. Our team will get back to you as promptly as possible.

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At LUMENAVE, we believe that certification programs are not only beneficial to the individual but also to the organization who may be interested in manpower development. Apart from promoting growth in resource know-how in individuals and organizations, we also encourage individuals and organizations to prove their unwavering competence in delivery quality service to their end-customers by investing considerably in certification acquisition programs.

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LUMENAVE offers organizations training programs that are designed primarily to solving persistent on-the-job problems. By offering such programs, we will not only assist organization provide solutions to the problem but will also ensure that all individuals responsible for maintaining the problematic systems are given adequate on-the-job training and support in maintaining, and perhaps improving on the problematic systems.

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LUMENAVE training programs are offered to organizations in a variety of training formats to provide our customers with flexible and convenient learning options to acquire industry-leading knowledge. We can offer training at customer’s site or off customer’s site. However, this depends on the type of training and how our customers want the trainings delivered. We are very flexible in our training locations and delivery formats as we ensure that we give the best value at the most cost-effective price.

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Delivering the best digital experience is challenging

Your application is your brand and flawless application experience is crucial. But complex application infrastructure needs the right tools to identify and remedy performance issues.

75% technologists face more complexity and wrestle with overwhelming data noise

85% are challenged to cut through data volumes to identify performance issue root causes

96% fear negative consequences from lack of insights and visibility

Data Center Monitoring Solutions

With LUMENAVE IT Infrastructure solutions, businesses can gain tremendous cost savings in managing their IT infrastructure through improved productivity and efficient use of resources. We offer IT infrastructure solutions that have been proven to give organizations the most advanced IT capabilities enabling top executives to dedicate their time and strategic endeavor in other critical and core areas of the business.

Our data-center solutions are designed to assist organizations have proactive and cognitive control for all their datacenter elements, thus assisting them reduce significantly operational costs resulting from unforeseen system failures and downtimes.

The challenge of operating a datacenter 24x7x365 still poses a nightmare for most datacenter operators. While datacenter availability is important, the cost of ensuring a datacenter is always up may be too expensive to justify the need for a datacenter.

These huge cost implications require that datacenter owners have to become more proactive addressing inefficiency and maintaining adequate availability and usability of the datacenter resources over a long period of time. To achieve this, datacenter need monitoring tools that are very intelligent and can report on real-time activities within the datacenter.

Solution Benefits

Airflow and Temperature Measurement: Measurement of airflow and temperature in a production environment with flexible,less expensive methods providing real-time, color-coded visibility into a datacenter’s operating environment.

Full Visibility of Distribution of Temperature,Humidity, and Pressure: Graphical displays in form of maps that can show the distribution of temperature, humidity and pressure within the datacenter. Each specific map helps identify hotspots or areas of overcooling, humidity throughout the facility, and pressure differential between raised floor spaces and air delivery channels.

Solution Benefits

Monitor Power Usage: With branch circuit monitoring, operators have the ability to monitor power usage, equipment provisioning and capacity planning. Also, datacenter operators can now drill down to the consumption of each circuit, understand circuit loading, and available capacity, and where possible implement billing procedures and protocols based on actual power use.

Solution Benefits

Smooth Convergence between IT managers and Facility Managers: Allows smooth convergence between IT managers and facility managers. The IT manager can efficient manage their IT resources within the datacenter and perhaps have visibility to other facility resources that the IT resources depend to function appropriately. In a similar note, the facility manager can now have full visibility of the facilities within the datacenter while having a good understanding on how the facility states may impact the operations of other non-facility resources within the datacenter.

Data Center Management Solution

In today’s Internet world, the need to manage resources within the datacenter from remote locations has become more imperative than the need to manage these datacenter resources locally. Thus, to address this need, LUMENAVE datacenter management solution enables operators of datacenter to have remote access to resources within their datacenter quickly and effectively.

These resources include servers, networking devices, power distribution units, cooling systems, storage devices and other mission-critical equipments. Our management solutions enable seamless integration of common access methods like serial-console, KVM, etc., over traditional IP network to provide local console level access.

Solution Benefits

Central Point of Management: Provide a central point with a single interface where issues with datacenter elements can be timely resolved.

Remote Management: Reduces downtimes within the datacenter by enabling quick console access to possible failed elements in the datacenter from a remote.

Seamless Integration: Integrate easily with existing system and network access control systems and protocols like LDAP, Active Directory, RADIUS, TACACS+,etc., providing an additional protection for datacenter elements.

Audit Logging and Reporting: Integrated audit logging and reporting capability allow for effective monitoring of daily activities within the datacenter.

Data Center Power Solutions

Our datacenter power solutions ensure organizations saves power even in period and places where power from major sources is considered to be scarce and very expensive. In collaboration with our partners, we offer a wide variety of power quality solutions for the next-generation datacenters designed to meet the power needs of both enterprise and business IT systems.

Solution Benefits

Design, installation and maintenance of datacenter AC and DC power systems for datacenter.

Design, installation, and maintenance of uninterrupted power supplies (UPS).

Design, installation, and maintenance of other peripheral power distribution units for racks, servers, and others

Data Center Cooling Solution

At LUMENAVE, we understand how critical and relevant the cooling system is to the datacenter. Therefore, we ensure that the cooling system for your datacenter is well-designed to ensure proper flow of temperature, humidity and pressure within the datacenter environment.

Leveraging on the experience of renowned and industry-leading partners in the datacenter cooling business, we can guarantee an optimal computing environment that will save power, reduce cost and give the required longevity of the resources installed in the datacenter.

Solution Benefits

Ability to adapt the cooling systems easily and seamlessly with increasing deployment of new IT hardware in the datacenter costs.

Provide cooling systems that are flexible, redundant and scalable in order to guarantee steady performance.

Reduce datacenter lifecycle costs by deploying a well pre-engineered, standardized, and modular cooling solutions.

Ability to predict if the datacenter cooling system will be sufficient to sustain future load cooling solutions.

Structured Cabling Solutions

Structured cabling forms the very basic foundation for most Information Technology networks, and hence forms the bedrock on which all other IT business related matters depend.

Thus, a well-designed, installed, and administered cabling will not only assist organization reduce costs through each phase of the structured cabling lifecycle-installation, moves, adds, and modify- but will also improve productive hours of employees through reduced network down-times, which in turn will translate to customer having confidence in the ability of the organizations to deliver quality and highly-available services.

Solution Benefits

Indoor Structured Cabling Solutions

Shielded Twisted Pair (STP) Category:

Category 7 fully shielded (SSTP) 600MHz solutions for voice, data and video applications
Screened Twisted Pair (ScTP) Category
Screened twisted pair (ScTP) for voice, data and video applications
Coaxial cabling for video distribution – Cable television (CATV)
Broadband and baseband video
Closed circuit television (CCTV) for surveillance, security and process

Solution Benefits

Indoor Structured Cabling Solutions

Unshielded Twisted Pair (UTP) Category:

Category 3
Category 5
Category 5e
Category 6
Category 6e
Category 7
Category 7a
Multimode fiber-mostly for intra-building connectivity , and sometimes for inter-building connectivity
Horizontal fiber-to-the-desk (FTTD)
Data center/storage area networks (SAN) connectivity

Solution Benefits

Outdoor Structured Cable

Coaxial:

CCTV Broadband Coax Design and Implementation

Optical Fibre

Single mode fiber-for inter-building, inter-city connectivity
Fusion & Mechanical Splicing-for fast resolution to frequent fiber cuts.

Structured Cabling Solutions

At LUMENAVE, we ensure our customers get the full benefits of having a proper cabling infrastructure solution for their business. Hence we support our customers in so many ways-cable maintenance services, installation warranties, and emergency repair services.

We offer a minimum of three-month free maintenance services for all cabling solutions designed and installed by our team of experienced cabling engineers. In addition, we provide a minimum of twelve-month installation warranty for all our cabling solutions. We also offer our customers a twenty-four (24) hour emergency repair services.

Our customers also have the opportunity to enjoy our world-class cabling support services even after the expiration of any applicable free support services by subscribing to our highly accredited cabling support services listed below:

Advisory Services

Implementation Services

Outsourcing Services

Managed Security Services

IT Finance and Capital

IT Insurance

Private Network Connection

Mobile Connectivity

Internet Services

Cloud Security

Data Protection

Endpoint Security

Network Security

Backup and Recovery

Business Continuity

Information Governance

Enterprise Management

Security Management

Infrastructure Solutions

Network Solutions

Enterprise System Solutions

Infrastructure Solutions

Reduce Operational Costs resulting from Unforeseen System Failures and Downtimes

Delivering the best digital experience is challenging

Data Center Monitoring Solutions

Solution Benefits

Solution Benefits

Solution Benefits

Data Center Management Solution

Solution Benefits

Data Center Power Solutions

Solution Benefits

Data Center Cooling Solution

Solution Benefits

Structured Cabling Solutions

Solution Benefits

Indoor Structured Cabling Solutions

Solution Benefits

Indoor Structured Cabling Solutions

Solution Benefits

Outdoor Structured Cable

Structured Cabling Solutions

Cabling Maintenance Services

Cabling Repair Services

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Reduce Operational Cost in Your Organisation!